Report on the CDR SMDR datastream and provide call accounting for Cisco systems, Avaya, NEC, Mitel, Nortel, Samsung, Panasonic etc. Real time display of daily call accounting and network activity. Reduce telecommunications and phone network costs. Identify faulty trunks. Phone system reporting with an interface to any traditional PBX phone system as well as modern IP based telephony systems, providing a call accounting and billing solution for any environment. Alcatel Lucent. Avaya Communication Manager. Avaya INDex. Avaya IP Office. Cisco Call Manager. Cisco Call Manager Express. Cisco UC5. 00. LG Ipecs. Mitel 3. 30. 0 ICPNEC Univerge SV8. SV8. 30. 0NEC SL1. Nortel BCM 5. 0Nortel Meridian SL1. Nortel CS1. 00. 0EPanasonic KX TDA Series. Samsung 7. 00. 0 Series. Siemens Hi. Path. Shoretel. Click on the above link to visit vendor specific page. Read some commonly asked questions. Samples only a small subset from the vast array offered by Calltrak call accounting. Call Reports. Calltrak call accounting reports are designed for phone system reconciliation, recovering phone costs by call category and billing users and breaking down calls by interval analysis. Interval analysis is useful for Call centre purposes and the Erlang C reports are used to determine staffing levels, average response times and service levels. Traffic Reports. Traffic reports are designed for analysing phone network usage and performance and optimising lines required. They are useful in fault diagnosis of PBX lines. Exception Reports. These call accounting reports are used for adhoc queries, such as who called where, when and how did the call get there and what are the call costsAccount Code. Account Code reports are used to identify account code usage on a detailed or a summary format from any extension they are generated on. We can also charge back the call accounting costs to an account code. Incoming Response. This series of reports identifies only incoming call activity and notes call tallies, if any abandoned incoming calls, how long the phone rings prior to abandoning, the average talk time, how long before calls are returned and the answer rate ie ratio of answered to abandoned calls. Compare. This series of reports will allow an extension, department, division or PBX site to be compared with others in egards to volume of call activity. We also display the proportionate percentage of call activity relative to others. Excellent tool to be used to measure performance against others. Unanswered. Using the unanswered callers report, we can identify any callers who were unsucessful in contacting someone or callers that may have gone to a voicemail number and call not returned. From a customer service perspective this is useful in returning lost calls and offering exceptional customer service. Indial. Indial reports will display incoming activity to a particular number and identify extensions answering the incoming calls. Useful in identifying incoming numbers for an advertising campaign or when the phone system is a hosted PBX, to identify calls coming into a client number.